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Program:
Productive Business Conversations


The on-site, facilitated program develops the skills and the mindset capable of generating productive business conversations. The course teaches the foundational skills vital to daily business transactions, customer service, performance reviews, effective meetings and conflict resolution. In essence, this learning experience:


Learning Objectives

  • Introduces the skills of productive business conversations including Left Hand Column, Ladder of Inference and Advocacy/Inquiry.
  • Provides a practice field where participants model productive conversation skills and also serve as coaches for others.
  • Develops strategies to use these skills back in the workplace to improve communications, relationships and business decisions.
  • Increases organizational and personal leverage for generating effective business results by starting with how each individual thinks and acts around organizational issues.

 

Duration: 1 or 2 days

Structure/Format: On site; maximum number of participants – 30 per facilitator

Cost: Contact me directly

 



Program: Unlocking Defensive Routines


An open discussion about defensive routines can improve understanding and strengthen an organization’s commitment to reduce defensive routines. The starting point of the course is that organizational defensive routines begin and end with the participants’ own way of thinking and acting. The leverage for change is altering one’s own thinking. The initial goal is not “fix it” but “become aware.”  Participants report a sense of accomplishment that they were able to discuss sensitive issues publicly. Specifically, the tool of mapping helped detect and surface “undiscussables” in a productive manner. 


Learning Objectives

  • Identify generic, key patterns of unproductive behaviors that exist among teams members, between managers and their teams and across organizational divisions.
  • Organize information from discussions into action maps. Based on Chris Argyris’ theories, mapping is a safe and effective way to surface “undiscussables” associated with organizational defensive routines.
  • Maintain a learning orientation in the face of failure or mistakes.
  • Through the use of action maps, generate mutual understanding and learning, identify interlocking dilemmas, and reduce the tendency to place blame.

Duration: 1 or 2 days

Structure/Format: On site; maximum number of participants – 30 per facilitator

Cost: Contact me directly